Feedback & Reviews

Update: Jeremy the practice manager returned my call and informed me there was no reason they could not refill my dogs RX. He sent me prescriptions for both meds and apologized for the behavior of the front desk staff .I have been taking my dogs her for the last 13 years. I love the Vets at this office. I have an issue that need to be addressed and after dealing with two very rude front desk peop… + read more

Update: Jeremy the practice manager returned my call and informed me there was no reason they could not refill my dogs RX. He sent me prescriptions for both meds and apologized for the behavior of the front desk staff .I have been taking my dogs her for the last 13 years. I love the Vets at this office. I have an issue that need to be addressed and after dealing with two very rude front desk people over the phone who refused to give me their names, probably because they didn't want me to single them out when I discuss this matter with the vet.In March of 2021 Eastlake referred my dog to a cardiologist he was seen and had an echocardiogram done and was put on medication.The cardiologist sent the report to Eastlake. 6 Months later went to follow up with cardiologist who said he was doing well and instead of doing another echo he sent me back to Eastlake for blood work which Eastlake completed and sent results to cardiologist In December my dog was seen for a sore on his foot and during that appointment we discussed his heart and vet listened to it and told me he was doing well. I called the cardiologist for a follow up appointment they said since he was doing well that I could just see his regular vet and they could refill his RX I have an appointment for a physical exam May 24 but he would run out of meds before then. I called to get them refilled at Eastlake and shortly after received a text that they were ready for pick up. However the cost was 3 times what the online pharmacy was. So I asked them to call it into the online pharmacy..I was told the pharmacy would need to contact them for the refill. I called the pharmacy they said they do not call for refills gave me my account number and the number for Eastlake to call it in. Eastlake said their vet techs are too buy and actually it would be illegal to call in the RX even though they were willing to fill it in house. I asked to speak with the manager which they refused and told me the Practice manager Jeremy would call me.I am still waiting for a call from the manager Jeremy and would appreciate a call so I can resolve this issue. - read less